Help

Support

Check the quick fixes first — most camera and saving questions are answered there. If not, send us a message below.

The camera will not start

Allow camera access when your browser asks, close any other app using the camera, and open Ittts in its own browser tab — a preview window can block the camera entirely.

A recording disappeared

Clips live in the current tab until you tap Save video, which downloads them to your device. Reloading or closing the tab discards an unsaved clip.

My sessions are not saved

Sessions are stored when you are signed in. Running the timer signed out still works, but the summary is not kept afterwards.

A measurement is wrong

Open Progress and delete the entry, then add it again with the correct numbers.

Send us a message

Describe what happened, and which device and browser you were using.

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